USER PRIVACY STATEMENT
Effective Date: Oct 8, 2024
PreRide Mobile App (referred to as "PreRide," "we," "our," or "us") is committed to protecting your privacy and ensuring that your personal information is handled with care. This Privacy Statement explains how we collect, use, and share information when you engage with our mobile applications, websites, and any related online services (collectively referred to as the “Services”). It also covers interactions and communications you have with us during the use of these Services. By using PreRide, you agree to the practices outlined in this Privacy Statement.
We collect information to provide a seamless experience, improve our offerings, and ensure the safety and security of our users. This may include:
Personal Information: Details you provide during account creation, such as your name, email, phone number, and payment information.
Location Data: GPS data and location-based information to provide accurate ride tracking and service availability.
Usage Information: Data on how you use our app and website, including the features you access and the time you spend on different services.
Device Information: Information about the device you use to access our Services, such as device model, IP address, and operating system.
We use this information to:
Facilitate and manage ride bookings and delivery services.
Enhance user experience by personalizing content and recommendations.
Improve app performance and implement security measures.
Communicate updates, offers, and support information to users.
PreRide may share your information with trusted third-party partners for purposes such as payment processing, service improvements, or legal compliance. We prioritize user data security and implement industry-standard practices to safeguard your personal information.
Scope and Application
This Privacy Statement (“Statement”) is designed to inform global users (“Users”) who access our PreRide platform to request rides, deliveries, or other on-demand services. It outlines the practices we follow to ensure the confidentiality and security of your personal information. This Statement applies exclusively to Users, and does not cover Drivers, Couriers, or other licensed service providers operating on the PreRide platform (collectively referred to as “Drivers”).
For individuals engaging with PreRide as both a User and Driver, tailored privacy statements may apply to reflect the different nature of these interactions. Whether you’re requesting transportation, delivery services, or utilizing any other on-demand solutions we offer, we are committed to safeguarding your personal information and providing a secure, seamless experience on the platform.
PreRide takes a proactive approach in managing user data, ensuring that our practices align with global data protection standards, ensuring trust and transparency across all of our services.
Collection of Information
Information You Provide
At PreRide, we collect the information you voluntarily provide when creating or modifying your account, requesting services, contacting customer support, or interacting with us in other ways. This includes but is not limited to your name, email address, phone number, postal address, payment details, and any additional information you choose to share with us. Your input helps us customize your experience and enhance the quality of services we deliver.
Information Collected During Your Use of the Services
When you use our Services, PreRide automatically collects various types of information to improve and tailor your experience:
Location Information: With your permission, we collect real-time, precise location data during your rides, whether the app is active in the foreground or running in the background. This allows us to optimize routes, improve service efficiency, and provide accurate ride tracking.
Contacts Information: If you grant permission, we may access your device’s address book to store names and contact details, making it easier for you to connect and share information while using the app.
Transaction Information: We record details related to your transactions, including type of service requested, date, time, fare charged, and other transaction-related data. This ensures accurate billing and helps us resolve any service-related queries promptly.
Usage and Preference Information: We collect data regarding your interactions, preferences, and settings within the app, using cookies and similar technologies to enhance your personalized experience and offer suggestions that match your interests.
Device Information: PreRide gathers technical information about your device, including model, operating system, unique device identifiers, mobile network, and hardware specifics. This helps us optimize the app’s performance across different devices and platforms.
Call and SMS Data: To ensure smooth communication between you and the Drivers, we may collect and store call logs, SMS data, and other communication details. This information helps us resolve disputes, ensure safety, and enhance transparency.
Log Information: PreRide maintains comprehensive server logs that include IP addresses, access dates, pages viewed, system activity, app crashes, and more. This data helps improve our platform's functionality, troubleshoot issues, and ensure consistent service delivery.
By gathering this rich set of information, PreRide strives to create a seamless, secure, and personalized user experience while adhering to the highest standards of privacy and data protection.
Information We Collect from Other Sources
At PreRide, we understand the value of creating a connected experience. To enhance our services and streamline your interactions, we may gather information from a variety of external sources and integrate it with the data we already collect. This enables us to offer a more personalized, efficient, and comprehensive service.
Third-Party Integrations: When you connect your PreRide account with external services, such as a payment provider or social media platform, we may receive relevant information from these sources. This helps us simplify your payment processes, improve security, and allow for seamless social sharing or log-in capabilities.
Enterprise Solutions: If your employer has subscribed to PreRide’s corporate or enterprise solutions, we may receive details such as your corporate account information, ride preferences, or billing data from your employer. This ensures that you enjoy streamlined, business-focused services while using PreRide for work-related travel.
Driver Feedback & Ratings: To maintain a high standard of service, we also collect feedback and ratings provided by Drivers after your ride. This helps us evaluate and improve your overall experience, address any concerns, and continuously refine the quality of service we offer.
By combining data from these additional sources, PreRide ensures a more integrated, tailored, and efficient user experience across all our platforms.
Use of Information
At PreRide, we leverage the information we collect to deliver exceptional service and continuously enhance your experience. Here’s how we use your data:
Optimize Our Services: We utilize your information to provide, maintain, and refine our offerings. This includes ensuring seamless ride operations, improving delivery efficiency, and developing new features that meet your needs.
Enhance Security and Operations: To protect our users and services, we implement robust measures to detect and prevent fraud, conduct comprehensive data analysis, and strengthen safety protocols, ensuring a secure and reliable experience.
Facilitate Effective Communication: We enable efficient and seamless interactions by facilitating communication between you and Drivers or your contacts. This includes providing real-time updates and notifications relevant to your service requests.
Deliver Targeted Marketing: With your consent, we may send tailored marketing communications and promotional offers. These are designed to keep you informed about new features, special promotions, and updates, in accordance with applicable laws and regulations.
Personalize Your Experience: We use your data to customize and enrich your interactions with PreRide. This involves offering personalized recommendations, relevant advertisements, and a user experience that aligns with your preferences and behaviors.
By harnessing the power of data, PreRide strives to enhance every aspect of your journey, from the moment you book a service to the completion of your ride.
Sharing of Information
At PreRide, we prioritize your privacy while ensuring that we can provide you with top-notch service. Here’s how we responsibly share your information:
With Drivers: We share necessary details with Drivers to efficiently fulfill your ride or delivery requests, including your name, location, and contact information to ensure a smooth and timely service.
With Fellow Riders: If you engage in our ride-sharing services, we may share your information with other riders to facilitate coordination, such as sharing your estimated time of arrival or trip details.
With Strategic Partners: We collaborate with third parties who offer complementary services. This may involve sharing information to enhance our offerings, such as promotional partnerships or integrated service solutions.
With Your Employer: For users of PreRide’s enterprise solutions, we may share relevant information with your employer or organization to manage and support enterprise-level accounts and services.
With Affiliates and Service Providers: We may disclose your information to our affiliates, vendors, and consultants for purposes like data processing, logistics, and operational support, ensuring that they adhere to our privacy and security standards.
In Legal and Safety Matters: We may disclose your information in response to legal requests, regulatory requirements, or to safeguard the rights, property, or safety of PreRide, our users, or others.
By sharing information in these controlled and transparent ways, PreRide aims to enhance your service experience while upholding the highest standards of privacy and security.
Social Sharing Features
PreRide offers seamless integration with various social sharing platforms to enhance your experience and connectivity. Here’s how it works:
Enhanced Connectivity: Our Services may feature social sharing options that let you effortlessly share your activities, achievements, or updates from PreRide across different social media platforms.
Review Privacy Practices: We encourage you to review the privacy policies of any third-party services you choose to connect with. This will help you understand how those platforms manage your data and how it may be used in conjunction with your PreRide interactions.
By integrating social sharing features, PreRide aims to offer a more engaging and interconnected experience, while ensuring you are informed about how your data is handled by other services.
Analytics and Advertising Services
To enhance the relevance and effectiveness of our offerings, PreRide collaborates with third-party partners for advanced analytics and targeted advertising. Here’s how it works:
Audience Insights: We partner with specialized analytics providers to gain deeper insights into user behavior and engagement. These partners utilize cookies and other sophisticated technologies to track and analyze how you interact with our Services and similar platforms.
Targeted Advertising: Our advertising partners may serve personalized ads based on your interests and online activity. By leveraging data-driven strategies, they ensure that the ads you see are more relevant and tailored to your preferences.
These collaborations help us improve our Services and provide you with a more personalized experience, while adhering to best practices for data privacy and security.
Your Choices
Account Management
You have full control over your account information and can update your details directly through the PreRide app. Should you wish to deactivate your account, simply reach out to us at info@preride.lk. Please note that we may retain certain information as mandated by law or for essential business purposes.
Access and Control
We are committed to respecting your rights regarding personal data. You can request access to, correction of, or deletion of your personal data in accordance with applicable privacy laws. We handle such requests promptly and transparently.
Location Services
You can manage your location preferences through your device settings. While disabling location services may restrict some features of the PreRide app, it allows you to control when and how your location data is shared.
Promotional Preferences
If you wish to opt out of promotional communications, you can follow the instructions provided in those messages. Note that you may still receive essential non-promotional communications related to your account and service updates.
Updates to This Privacy Statement
We may periodically update this Privacy Statement to reflect changes in our practices or legal requirements. Significant updates will be communicated through the Services or via email. Continued use of our Services following any changes constitutes acceptance of the updated terms.
Contact Us
If you have any questions or concerns regarding this Privacy Statement or any aspect of our data handling practices, please feel free to reach out to us. We are here to assist you and address any inquiries you may have.
Contact Information:
Phone: +94 (0)76 336 3366
Email: info@preride.lk
Address: No.195, Sivan Pannai Road, Jaffna
Website: preride.lk
Our team is dedicated to ensuring your privacy and providing support. Whether you need further information about how we protect your data, have concerns about our privacy practices, or wish to exercise your rights regarding your personal information, please do not hesitate to get in touch with us.